How can we help?
Answers to common questions are below. If you're stuck, email us and a real person will reply, usually within two working days.
Email support@gabbly.appA recording didn't turn into a note
If you were offline or the upload failed, Gabbly keeps the recording on your phone. Look for the “unsent recordings” banner on the home screen and tap Retry. Recordings retry by themselves when you're back online, too.
Gabbly misspells a name or word
Add it under Settings → Special words. Gabbly will listen for those names and terms in new recordings.
The language is wrong
Set your spoken language in Settings → Input language, or leave it on Auto-detect. The language notes are written in is Settings → Output language.
How do I separate speakers in a conversation?
Turn on Settings → Detect speakers before recording. In the note, open the menu and choose Speakers to name each person.
How do I manage or cancel my subscription?
Subscriptions are managed by Apple: open the Settings app → your name → Subscriptions → Gabbly. Cancel at least 24 hours before it renews.
How do I delete my account?
In Gabbly, open Settings → Delete account. This permanently deletes your account, notes, recordings and tags. Deleting your account doesn't cancel an App Store subscription, so cancel that separately.
Where did the audio of an old note go?
Recordings are kept for 30 days, then deleted automatically for your privacy. The transcript and note stay. Save the audio from the note's menu before then if you want to keep it.
When you email us
Tell us what happened and when, and include your User ID from Settings (tap it to copy). Please don't send passwords or payment details.